Frequently Asked Questions
Everything you need to know about upgrading your living space.
What is the standard shipping timeframe for furniture and decor?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-10 business days, while larger furniture items may require specialized freight handling and take up to 14 business days.
Do you offer a warranty on your home products?
Yes, all Dreame products come with a standard 12-month manufacturer warranty that covers defects in materials and craftsmanship. Extended protection plans are also available for select furniture pieces at checkout.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that for hygiene reasons, mattresses and bedding cannot be returned once the seal is broken unless there is a confirmed manufacturing defect.
How can I track the status of my delivery?
Once your order ships, you will receive an email with a tracking link. For large furniture deliveries, our white-glove service partner will contact you directly via phone to schedule a specific delivery window.
Are the materials used in your products eco-friendly?
Dreame is committed to sustainability. We prioritize ethically sourced wood, recycled textiles, and low-VOC finishes to ensure our products are safe for both your home and the environment.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm, allowing you to pay for your home upgrades in monthly installments.